Gulf Stream Van Lines

Beware! They outsource everything and are just the brokers. The company that came to pick up my stuff nickel and dimed me everything. GS promised me a two day window for delivery and I was told that wasn’t going to happen. At best it was a week. I had to go over my inventory list with GS a week before the move and they added another $2k to my initial deposit and estimate. When the actual movers showed up, they started charging me more for packing materials and number of steps. Did you know one flight of stairs is 7 steps? Neither did I. So my 2nd floor apartment which has one set of stairs became an additional charge, even though I was told the first flight of stairs is free. Long story short, this company is terrible. Do not use them for moving because it will end up costing you so much more. I have moved several times and cross country and this is the worst I’ve seen as far as hidden charges. Ridiculous.

Move size: 1 Bedroom Home Service cost: $5800

I was recently moving Brentwood,Nashville to Melissa,Texas. At first to attract business they gave quote for 3000 and noted the items wronglyandGot1/3Money. Then after 2 weeks they called and want check in items and started correcting saying oh it was large box we put quote for small box and started demanding 5600 otherwise no refund if cancel. Then at the times of moving they raised to 6500 and start demanding and very rude . At the time of delivery the mover guy was fully drunk and start demanding to pay by cash remaining even though it was opted to pay by check.very very horrible experience

Move size: 2 Bedroom Home Service cost: $6500

I am so frustrated with these bad shady people, they just stole my deposit money!

They asked me for a list of items that I was moving and I gave them the list including dimensions and quantities, and they agreed to move my stuff, for the price that I was given, they even made a list of items that I was putting in The truck, but when they show up to my house the driver refused to take my stuff arguing that I didn’t get enough space in the truck, WTF!! So be careful if you want to hire this people because they will tell you that you can put as many things as you want in the truck but the shady part is that they never explain to you how much space they will assign in the truck for your stuff, that way the driver shows up to your house and once he sees your stuff he automatically will refuse to take your load arguing not having enojada space in the truck for your stuff, then you said ok I’m goin to call to get my deposit back and they will fight you over the phone so you don’t get your money back!!

I will never hire these Type of service again I rather move my own stuff on a rental truck is chipper easier and you don’t have to be dealing with bad people!!

I still want my money back and I will do anything to not let these people get away with stilling money from me!!

Move size: 2 Bedroom Home Service cost: $1996

Do not use this company! I want to share my experience with Gulf Stream. We are a military family and recently our 19 year old daughter passed away unexpectedly. My husband was deployed at the time and had to come home early. After losing our child he put in his retirement papers, and he’s moving the kids and I to be closer to family. We had a mover set up who saw everything in our house and he told us he’d move us for $3200. Gulf Stream said they’d price match and that they were accredited unlike the other guy we had originally planned on using. He assured us that the price wouldn’t change, so my husband gave Gulf Stream a check for $1891. The movers showed up late due to the truck breaking down, and when they showed up the guy told my husband it would be $9,000, we don’t even have that much stuff, we aren’t keeping everything. I then spoke to the mover’s boss and when I told him what we were taking, he said they’d move it and they thought we were taking everything in the house. About 30 minutes later the mover that was at our house said they couldn’t do the move because there was too much stuff. I told him I just spoke to his boss and explained that we weren’t moving all of our stuff and he just said, “I don’t know, maybe tomorrow” what does that even mean? I called Gulf Stream crying because I had been packing family photos and then this awful situation with the movers happened, and they just said that the $1891 has been paid and it’s non refundable. They never offered to send another moving company out or come look themselves. I can’t believe this company would treat a grieving military family this way. It’s not right.

Move size: Partial Move Service cost: $3291

My 89 yr old grandmother sold her house to move to a condo, and we contracted GS to pick up some family furniture from her in missouri to deliver to us in Illinois. We were told to give a 2 day window to be available for delivery. We did - Thurs/Fri. First we were told “Friday morning,” then Friday night, then Saturday morning, Saturday night, Sunday afternoon, Monday morning.. and now here we are at Monday morning and NOTHING. Each time we were ready and waiting but had to call the delivery person to ask where he was - he did not call us to say he’d miss the window, he gave us no advance notice that he wouldn’t make it. He missed the window at least 6 or 7 times. Most times he was “still 300 miles away” or “still 2 hours away,” even an hour after expected delivery. Rarely did he answer the phone at all.

At this point I don’t know if he even has my furniture or if he’s stealing it or what the heck is going on. I can’t figure out why he would keep giving us times and missing them. I would not have cared if it took longer than expected, but now we’ve waited around for 5 days expecting a delivery. I’m not sure it will ever come. I’m afraid we’ve lost all the beautiful heirloom furniture from my grandmother’s house, her china, etc.

Do not contract with this business.

Move size: Partial Move Service cost: $1900

I do not recommend this moving company.

My experience of them is a company that will tell you what you want to hear in order to get your business, but then not follow-through in any capacity.

They mis-charged me for the number of stairs in my building and marked my move as "packed by owner" despite assuring me and charging me for a pack & move crew. This lead to extra charges and chaos the day of my move.

Additionally, they assured me that my move would be in a 26-foot truck, as I told them from day 1 a semi would not fit at the delivery location. However, GS van lines then contracted out to a company who used a semi-truck and charged me an extra $500 shuttle fee that I was not told about until 2 days before delivery.

During all of these issues, the original person I spoke to at the company who assured me he would be accessible and helpful throughout my move could not be reached.

I am so disappointed in the quality of service and the honesty of this company. They turned my move into a nightmare, I will never hire them again.

Move size: 1 Bedroom Home Service cost: $4500