Gulf Stream Van Lines

Beware! They outsource everything and are just the brokers. The company that came to pick up my stuff nickel and dimed me everything. GS promised me a two day window for delivery and I was told that wasn’t going to happen. At best it was a week. I had to go over my inventory list with GS a week before the move and they added another $2k to my initial deposit and estimate. When the actual movers showed up, they started charging me more for packing materials and number of steps. Did you know one flight of stairs is 7 steps? Neither did I. So my 2nd floor apartment which has one set of stairs became an additional charge, even though I was told the first flight of stairs is free. Long story short, this company is terrible. Do not use them for moving because it will end up costing you so much more. I have moved several times and cross country and this is the worst I’ve seen as far as hidden charges. Ridiculous.

Move size: 1 Bedroom Home Service cost: $5800

This is an update to an original review, which can be found below, and was posted on July 21, 2023. Since I posted that, my bank helped me get the money back. Today, I got an email from Gulf Streams that said they would pursue legal action if I did not remove the review. Yet another shady business practice. They did not refund my money until my bank went after them.

Original Review

Beware shady business practices

Beware of Gulf Stream Van Lines’ shady business practices. They did no work for us (a single-income, veteran family) and are refusing to refund $1600 after two hours. We made a reservation, and tried to cancel within two hours. We had read the cancellation policy with the agent, and it said clearly we had 48 hours to cancel. Two hours later, I emailed per the agreement. Hearing nothing, I called an hour after that, and was told it was too late because they had already dispatched the job, and they would not refund our deposit. In confusing print it says they will not refund if the job has been dispatched, but the agent didn't clarify, and we were very up front that we weren't quite sure and still had some decisions to make. We asked specifically if we could cancel within that 48 hour time period, and were told yes. When I asked the customer service rep if I could speak to a manager, the rep hung up on me. I have not been able to talk to anyone else in customer service, and accounting just said they would not refund the money. We have not been able to get a time stamp of when they actually dispatched the job. No matter the time, though, the spirit of the agreement is that we cannot use their service, there was no impact on them to cancel because we had just booked it, but it is a significant financial burden on us, and they refused to refund us the deposit. This is essentially stealing money from people. Their is effectively no cancelling with them, and they have set up their customer service and accounting to be inaccessible. There are many other companies - consider using one of them.

Move size: Partial Move

Service cost: 1628USD

Move size: Partial Move Service cost: $1628

I was recently moving Brentwood,Nashville to Melissa,Texas. At first to attract business they gave quote for 3000 and noted the items wronglyandGot1/3Money. Then after 2 weeks they called and want check in items and started correcting saying oh it was large box we put quote for small box and started demanding 5600 otherwise no refund if cancel. Then at the times of moving they raised to 6500 and start demanding and very rude . At the time of delivery the mover guy was fully drunk and start demanding to pay by cash remaining even though it was opted to pay by check.very very horrible experience

Move size: 2 Bedroom Home Service cost: $6500

I recently had the pleasure of working with Gulf Stream Van Lines for my bookshop relocation, and their service was absolutely exceptional. Their team demonstrated a great understanding of the significance of handling books with care and precision. They skillfully packed and arranged our inventory, ensuring its safety during transportation. Upon arrival at the new location, they promptly unpacked and arranged the books, allowing me to resume my business operations quickly. These guys are the best!

Move size: 2 Bedroom Home Service cost: $3060

You quote people a price you know it won't end up being to get people to commit to your business. You take 3 inventories...none of them were right. Less than a week out from the move, you call and try to get another 750 dollars above your quote. When I, rightfully so, feel swindled and baited...you put Greg Johnson in front of me. This guy should be fired IMMEDIATELY. He was the one who tried to smooth over his representative Phillip's, ridiculously low estimate and then the anger I have when less than a week before my move...you call asking for more money. I refuse and you just say fine we'll be there.

"We'll be there"...doesn't mean Gulf Stream Van Lines...it's an unprofessional group in a rag tag van called "SuperMove USA". Who then tells me they can't move me unless i pay $1500 more AT PICKUP...and then another $1500 more at delivery. That's a 3k mark up over what the, "estimate" was.

So basically...Phillip said whatever he needed to, to get me to commit to your business. Then Greg Johnson tries to cover Phillip's mistakes and smooth it over with me. Greg Johnson then gaslights you and says while he's asking you for an additional 750, (which that wouldn't have covered it either), that you should've known better essentially. What? Known that is how Gulf Stream does business?

Greg Johnson also quotes you $120 for a storage unit...(if you talk to SuperMove USA he had no right or ability to do so), which means he probably made some sweet commissions swindling me there as well! Got me to cancel the storage unit i already had in place for 150 per month. Funny thing about that? I go to make a payment on the sweet deal I got from Greg Johnson......yeah...the storage unit cost was $450.

So now I have to go rent a UHAUL, LOL should've done that in the first place and saved myself the robbery and headache...rent a uhaul to pull my stuff from SuperMove USA and re-store my stuff. So more expense out of my pocket.

Greg Johnson is an embarrassment to your company. The fact you allow an infant child to handle customer relations speaks to the lack of character and quality to your organization. For me to call Greg and to be screamed at and hung up when, 1) He and Phillip knew all along what my budget was. I made that very clear...and they acted like that was realistic, 2) you quote me on a storage unit you had according to the 3rd party I was pushed off to, and its triple what you quoted as well, and 3) try and gaslight himself into being the victim when i simply call to ask why you quoted and sold a storage unit you had no right to...?

Oh by the way Greg Johnson...i hope your bosses read all of this. Greg....i asked for your title. I asked for Phillip's full name and title and you refused to give it. Why is that Greg? Is it because you know what you do is deceptive and bait and switch? Afraid of your bosses catching wind of all this?

Or is this how you're told to operate by your higher-ups? Get the sale. Get the commitment.

I contacted you at the beginning of September. You easily could've said at any point...yeah...no way we can hit $2500. This move cost me $5500. You knew through the tones of the conversation that if you had said that, i would've looked at other options. But again...that's why you waited until less than a week before my move date to ask me for more money.

Your entire company disgusts me. I've contacted the better business bureau. If anyone from upper management cares one bit...you can contact me. But seeing as I've called you and i get no response...The BBB and a lawyer will be the next steps.

Thanks for nothing. I now have to spend an off day going to pick up my **** so I don't have to pay you people another dime that at this point, we've flat out lied and stole from me.

Also...any damage to my things from the 3rd party you sent instead of your own representatives...ill be digging into that as well.

Don't do business with these people. UHAUL, pods, whatever you need to avoid these liars.

Move size: 2 Bedroom Home Service cost: $5500

I don’t know where to begin

this company is shady as fu..

I wish I would have read some reviews before letting them con me into using them, they lie from beginning to end, they are not an actual moving company, they get your online request and have at least two other second and third parties involved and that’s how they scam you, they told me that they were the actual moving company, when in reality they are just a broker, which then hands you off to some other shady companies, they quote you one price ask for a down payment and than the movers show up and say that it was just a quote even though they make you sign the quote contract, when the movers show up they find a million ways to charge you extra on top of what was quoted, they have so many tricks up their sleeves, my quote was for $2400 by the time my items finally arrived, they changed me almost another $3000

they told me I was allowed to have at least 37 boxes the movers showed up and said my medium boxes were large and would need more space, my medium size kitchen table was now large, they charge for stairs, they charged me an extra $300 for having to take unload my furniture from their large truck to a van to transport it to my house because their truck “ was too big for my neighborhood “ then the drivers “forgot one of my most expensive box of items in his truck “ until I called him out on it.

there’s so much more to complain about but I don’t have the patience.

long story short, if you have a choice do not use this company whatsoever, they are a gang os scammers, If you are an actual moving company there should not be a second or third party involved who can consistently charge whatever they want while holding your belongings hostage.

this is wrong I will also be writing to D.O.T as well as the BBB. scammers DO NOT USE G.S Van lines and their cronies all moving relocation

they definitely will scam you out of thousands of dollars.

they don’t even deserve one star but I had to do it to complete the review

Move size: Partial Move Service cost: $4500

We had fantastic door-to-door moving service and this team at Gulf Stream Van Lines for our local move from a 3rd story apartment to a house. Before the move, the customer service rep talked with me on the phone and put together an accurate moving plan. On move day, the team did a great job moving everything. In particular, I liked that the team took care of wrapping furniture, boxing TVs, and figuring out how to move a bunch of random fragile stuff. I didn't see any damage to any items or properties. The rates were reasonable and a great fit for someone moving locally who'd like a friendly team with great service.

Move size: 2 Bedroom Home Service cost: $3700